F for Frontier

The only internet provider where I'm currently living is Frontier Connections (actually, according to my cousin we could have gotten Comcast). The speed is okay and it only had a few problems when I first moved in. However, when I got back to Elk Grove after my 12 day summer break, I couldn't connect. It picked up the network but it would d/c right away. My cousin had the same problem, so we both called technical support on Friday. I spent over an hour on the phone with them and they couldn't fix the problem. On top of that, the guy was rude. He got annoyed whenever I told him I didn't understand him or when he blamed me for making mistakes. He said he would send over a tech on Saturday to deliver us a new modem, but it never came! What's even more ridiculous is when I played with the modem again after the phone call ended is that the wireless decided to work! All I did was placed it up higher! ArgHh, if this happens every time I use my laptop somewhere else, I'm going to get super annoyed.
I really should have done the work when we were choosing internet providers. According to my aunt, my mother did it. And somehow, my aunt didn't sign any paperwork or have any say in it. She didn't even know how much she was paying monthly until I asked her for the customer service number! I think I'm going to call Frontier on Monday to see how long our contract is. I might even be able to argue that there isn't a contract because we didn't sign anything. If we can, we should switch to Comcast. They're less sketchy and more reliable.